Customers' FAQs

Frequently Asked Questions

Have questions about our labels, ordering process, or capabilities? You’re in the right place. At North American Label, we believe in making things easy for our customers—from your first inquiry to final delivery. Browse through our Frequently Asked Questions below to learn more about our materials, printing options, file setup, turnaround times, and more. If you don’t see your question listed, feel free to contact us—we’re always happy to help!

We offer a wide variety of custom labels, including paper, film, freezer-grade, tamper-evident, and eco-friendly options. Labels can be finished with gloss, matte, soft-touch laminates, foils, embossing, and more.

Yes! All of our labels are custom-cut to your specifications. Whether you need a standard rectangle or a custom die-cut shape, we can accommodate your design.

We recommend high-resolution files such as AI, EPS, or PDF with outlined fonts. If you're unsure if your file is print-ready, our team can review it and help with adjustments.

Absolutely. If you don’t have a design, our in-house team can work with you to create a label that fits your brand and product.

Yes, we can provide printed samples or material swatches to ensure you’re confident in your final product.

Turnaround times vary depending on order size and complexity, but most projects are completed within 5–10 business days after artwork approval.

Minimums vary by material and print method, but we offer competitive quantities for both small businesses and large-scale production runs.

Yes. We offer materials like BOPP, polyester, and vinyl that are resistant to water, oil, UV exposure, and extreme temperatures.

We do! Ask us about our biodegradable, recyclable, and FSC-certified material options.

We ship throughout the United States and can provide expedited shipping options when needed.

Reordering is quick and easy. Just contact us with your previous order details, and we’ll take care of the rest.

Yes! Our team will consult with you on the best material and finish for your label’s application, product type, and environment.

Haven't Found the Answer to Your Question? We're Here to Help!

Whether you need help choosing the right label material, uploading your design, or starting a custom project, our team is here to help you every step of the way. Contact us today—we’re happy to assist!